Avatar Doctor’s Office and Pre-Screening Chatbot at Gerlach & Kollegen

AI-generated image

The shortage of staff, particularly in the medical and nursing sectors, has been noticeable for several years and cannot be addressed in the foreseeable future. This is especially true in rural areas, where there are significant gaps in primary care.

The family practice Gerlach & Kollegen is already working on establishing an “Avatar Practice” to relieve the workload through automation and telemedicine.

As part of the European Digital Innovation Centre CITAH, a process analysis with subsequent consulting was conducted. This involved examining the core processes within the practice and screening available digital tools, telemedicine approaches, and devices. Based on this, optimization recommendations were developed. Additionally, a concept for a digital pre-screening chatbot was created and tested